Preview
Complaint Tracking – Turn Every Complaint Into Compliance Intelligence
Aggregate, analyze, and act on customer complaints from every channel with AI-powered tracking that satisfies regulatory, and helps you identify systemic issues before regulators do.
Preview
Complaint Tracking – Turn Every Complaint Into Compliance Intelligence
Aggregate, analyze, and act on customer complaints from every channel with AI-powered tracking that satisfies regulatory, and helps you identify systemic issues before regulators do.
Preview
Complaint Tracking – Turn Every Complaint Into Compliance Intelligence
Aggregate, analyze, and act on customer complaints from every channel with AI-powered tracking that satisfies regulatory, and helps you identify systemic issues before regulators do.
100% complaint capture
4-hour resolution SLA tracking
Pattern detection AI
Helps you meet FINRA 3110, MoCRA standards
Problem/Solution
The Challenge
Manual Complaint Tracking is a Regulatory Time Bomb
❌ Scattered Complaint Sources
Complaints arrive via email, social media, Google reviews, and written letters. Your spreadsheet only captures what someone remembers to log. FINRA examiners will find what you missed.
Complaints arrive via email, social media, Google reviews, and written letters. Your spreadsheet only captures what someone remembers to log. FINRA examiners will find what you missed.
❌ Delayed Pattern Recognition
By the time you spot a trend in quarterly reviews, hundreds more customers experienced the same issue. Regulators see systemic problems you missed. Class actions are already forming.
By the time you spot a trend in quarterly reviews, hundreds more customers experienced the same issue. Regulators see systemic problems you missed. Class actions are already forming.
❌ Inadequate Documentation
FINRA Rule 3110(b)(5) requires comprehensive complaint review and documentation. Your email folders and Excel sheets won't survive examination scrutiny.
FINRA Rule 3110(b)(5) requires comprehensive complaint review and documentation. Your email folders and Excel sheets won't survive examination scrutiny.
❌ Resolution Black Holes
Complaints get logged but resolution tracking fails. You can't prove timely response or identify chronic issues. Customer satisfaction plummets while regulatory risk soars.
Complaints get logged but resolution tracking fails. You can't prove timely response or identify chronic issues. Customer satisfaction plummets while regulatory risk soars.
The Protege Solution
AI That Catches Complaint at ths Source and Surfaces Patterns
✅ Unified Complaint Intelligence
Automatically aggregate complaints from emails, social media, reviews, call transcripts, and chat logs. Nothing slips through. 100% capture guaranteed.
✅ Real-Time Pattern Detection
AI identifies emerging issues across products, representatives, and regions before they become systemic. Fix problems while they're small.
✅ Examination-Ready Documentation
Every complaint tracked from receipt through resolution with complete audit trails. Generate FINRA-compliant reports with one click.
✅ Proactive Risk Mitigation
Predictive analytics alert you to brewing issues. Turn complaints from regulatory burden into competitive intelligence.
The Protege Solution
AI That Catches Complaint at ths Source and Surfaces Patterns
✅ Unified Complaint Intelligence
Automatically aggregate complaints from emails, social media, reviews, call transcripts, and chat logs. Nothing slips through. 100% capture guaranteed.
✅ Real-Time Pattern Detection
AI identifies emerging issues across products, representatives, and regions before they become systemic. Fix problems while they're small.
✅ Examination-Ready Documentation
Every complaint tracked from receipt through resolution with complete audit trails. Generate FINRA-compliant reports with one click.
✅ Proactive Risk Mitigation
Predictive analytics alert you to brewing issues. Turn complaints from regulatory burden into competitive intelligence.
Problem/Solution
The Challenge
Manual Complaint Tracking is a Regulatory Time Bomb
❌ Scattered Complaint Sources
Complaints arrive via email, social media, Google reviews, and written letters. Your spreadsheet only captures what someone remembers to log. FINRA examiners will find what you missed.
❌ Delayed Pattern Recognition
By the time you spot a trend in quarterly reviews, hundreds more customers experienced the same issue. Regulators see systemic problems you missed. Class actions are already forming.
❌ Inadequate Documentation
FINRA Rule 3110(b)(5) requires comprehensive complaint review and documentation. Your email folders and Excel sheets won't survive examination scrutiny.
❌ Resolution Black Holes
Complaints get logged but resolution tracking fails. You can't prove timely response or identify chronic issues. Customer satisfaction plummets while regulatory risk soars.
The Protege Solution
AI That Catches Complaint at ths Source and Surfaces Patterns
✅ Unified Complaint Intelligence
Automatically aggregate complaints from emails, social media, reviews, call transcripts, and chat logs. Nothing slips through. 100% capture guaranteed.
✅ Real-Time Pattern Detection
AI identifies emerging issues across products, representatives, and regions before they become systemic. Fix problems while they're small.
✅ Examination-Ready Documentation
Every complaint tracked from receipt through resolution with complete audit trails. Generate FINRA-compliant reports with one click.
✅ Proactive Risk Mitigation
Predictive analytics alert you to brewing issues. Turn complaints from regulatory burden into competitive intelligence.
Enterprise Complaint Management Platform
Enterprise Complaint Management Platform
Eliminate the chaos of switching tools. Collaborate from various sources while keeping everything organized in one central hub.
Eliminate the chaos of switching tools. Collaborate from various sources while keeping everything organized in one central hub.