Preview

Complaint Tracking – Turn Every Complaint Into Compliance Intelligence

Aggregate, analyze, and act on customer complaints from every channel with AI-powered tracking that satisfies regulatory, and helps you identify systemic issues before regulators do.

Preview

Complaint Tracking – Turn Every Complaint Into Compliance Intelligence

Aggregate, analyze, and act on customer complaints from every channel with AI-powered tracking that satisfies regulatory, and helps you identify systemic issues before regulators do.

Preview

Complaint Tracking – Turn Every Complaint Into Compliance Intelligence

Aggregate, analyze, and act on customer complaints from every channel with AI-powered tracking that satisfies regulatory, and helps you identify systemic issues before regulators do.

100% complaint capture
4-hour resolution SLA tracking
Pattern detection AI
Helps you meet FINRA 3110, MoCRA standards

Problem/Solution

The Challenge

Manual Complaint Tracking is a Regulatory Time Bomb
❌ Scattered Complaint Sources
Complaints arrive via email, social media, Google reviews, and written letters. Your spreadsheet only captures what someone remembers to log. FINRA examiners will find what you missed.
Complaints arrive via email, social media, Google reviews, and written letters. Your spreadsheet only captures what someone remembers to log. FINRA examiners will find what you missed.
❌ Delayed Pattern Recognition
By the time you spot a trend in quarterly reviews, hundreds more customers experienced the same issue. Regulators see systemic problems you missed. Class actions are already forming.
By the time you spot a trend in quarterly reviews, hundreds more customers experienced the same issue. Regulators see systemic problems you missed. Class actions are already forming.
❌ Inadequate Documentation
FINRA Rule 3110(b)(5) requires comprehensive complaint review and documentation. Your email folders and Excel sheets won't survive examination scrutiny.
FINRA Rule 3110(b)(5) requires comprehensive complaint review and documentation. Your email folders and Excel sheets won't survive examination scrutiny.
❌ Resolution Black Holes
Complaints get logged but resolution tracking fails. You can't prove timely response or identify chronic issues. Customer satisfaction plummets while regulatory risk soars.
Complaints get logged but resolution tracking fails. You can't prove timely response or identify chronic issues. Customer satisfaction plummets while regulatory risk soars.

The Protege Solution

AI That Catches Complaint at ths Source and Surfaces Patterns
✅ Unified Complaint Intelligence
Automatically aggregate complaints from emails, social media, reviews, call transcripts, and chat logs. Nothing slips through. 100% capture guaranteed.
✅ Real-Time Pattern Detection
AI identifies emerging issues across products, representatives, and regions before they become systemic. Fix problems while they're small.
✅ Examination-Ready Documentation
Every complaint tracked from receipt through resolution with complete audit trails. Generate FINRA-compliant reports with one click.
✅ Proactive Risk Mitigation
Predictive analytics alert you to brewing issues. Turn complaints from regulatory burden into competitive intelligence.

The Protege Solution

AI That Catches Complaint at ths Source and Surfaces Patterns
✅ Unified Complaint Intelligence
Automatically aggregate complaints from emails, social media, reviews, call transcripts, and chat logs. Nothing slips through. 100% capture guaranteed.
✅ Real-Time Pattern Detection
AI identifies emerging issues across products, representatives, and regions before they become systemic. Fix problems while they're small.
✅ Examination-Ready Documentation
Every complaint tracked from receipt through resolution with complete audit trails. Generate FINRA-compliant reports with one click.
✅ Proactive Risk Mitigation
Predictive analytics alert you to brewing issues. Turn complaints from regulatory burden into competitive intelligence.

Problem/Solution

The Challenge

Manual Complaint Tracking is a Regulatory Time Bomb
❌ Scattered Complaint Sources
Complaints arrive via email, social media, Google reviews, and written letters. Your spreadsheet only captures what someone remembers to log. FINRA examiners will find what you missed.
❌ Delayed Pattern Recognition
By the time you spot a trend in quarterly reviews, hundreds more customers experienced the same issue. Regulators see systemic problems you missed. Class actions are already forming.
❌ Inadequate Documentation
FINRA Rule 3110(b)(5) requires comprehensive complaint review and documentation. Your email folders and Excel sheets won't survive examination scrutiny.
❌ Resolution Black Holes
Complaints get logged but resolution tracking fails. You can't prove timely response or identify chronic issues. Customer satisfaction plummets while regulatory risk soars.

The Protege Solution

AI That Catches Complaint at ths Source and Surfaces Patterns
✅ Unified Complaint Intelligence
Automatically aggregate complaints from emails, social media, reviews, call transcripts, and chat logs. Nothing slips through. 100% capture guaranteed.
✅ Real-Time Pattern Detection
AI identifies emerging issues across products, representatives, and regions before they become systemic. Fix problems while they're small.
✅ Examination-Ready Documentation
Every complaint tracked from receipt through resolution with complete audit trails. Generate FINRA-compliant reports with one click.
✅ Proactive Risk Mitigation
Predictive analytics alert you to brewing issues. Turn complaints from regulatory burden into competitive intelligence.

Enterprise Complaint Management Platform

Enterprise Complaint Management Platform

Eliminate the chaos of switching tools. Collaborate from various sources while keeping everything organized in one central hub.

Eliminate the chaos of switching tools. Collaborate from various sources while keeping everything organized in one central hub.

Omni-Channel Aggregation

icon
icon

Email complaint capture and routing (Employees and support)

icon
icon

Social media monitoring (TikTok, Facebook, LinkedIn)

icon
icon

Review site integration (BBB)

icon
icon

Call center transcript analysis

icon
icon

Chat and SMS complaint detection

icon
icon

Written correspondence digitization

AI-Powered Analysis

icon
icon

Natural language processing for sentiment

icon
icon

Automatic categorization by issue type

icon
icon

Product complaint pattern recognition

icon
icon

Geographic clustering analysis

Intelligent Routing & Resolution

icon
icon

SLA monitoring and escalation

icon
icon

Resolution tracking workflows

icon
icon

Customer communication logs

Pattern Recognition Engine

icon
icon

Cross-complaint trend analysis

icon
icon

Systemic issue identification

icon
icon

Predictive risk indicators

icon
icon

Peer benchmarking

Regulatory Reporting Suite

icon
icon

FINRA Rule 3110(b)(5) reports

icon
icon

MoCRA complaint packages

icon
icon

Board-ready dashboards

icon
icon

Audit trail documentation

Footer Logo

We deliver innovative solutions to help teams optimize operational efficiency and help them meet their compliance obligations.

© 2025 Reality Platforms dba Protege AI

Footer Logo

We deliver innovative solutions to help teams optimize operational efficiency and help them meet their compliance obligations.

© 2025 Reality Platforms dba Protege AI

Footer Logo

We deliver innovative solutions to help teams optimize operational efficiency and help them meet their compliance obligations.

© 2025 Reality Platforms dba Protege AI