Connect Gorgias with Hookshot™ and your stack

Gorgias is a helpdesk and live chat platform specializing in e-commerce, offering automated support, order management, and unified customer communication

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Tools and triggers

What Agents can do in Gorgias

Available tools and events after Gorgias is connected.

  • Add Ticket Tags

    Adds tags to a ticket in Gorgias.

  • Create Account Setting

    Creates a new account setting in Gorgias.

  • Create Customer

    Creates a new customer in Gorgias.

  • Create Team

    Creates a new team in Gorgias.

  • Create Ticket

    Creates a new ticket in Gorgias.

  • Delete Customer

    Deletes a specific customer from Gorgias.

  • Delete Customer Field Value

    Deletes a specific field value for a customer in Gorgias.

  • Delete Customers

    Deletes multiple customers from Gorgias.

  • Delete Team

    Deletes a specific team from Gorgias.

  • Delete Ticket

    Deletes a specific ticket from Gorgias.

  • Delete Ticket Field Value

    Deletes a specific field value for a ticket in Gorgias.

  • Get Account

    Retrieves your Gorgias account information.

  • Get Customer

    Retrieves a specific customer from Gorgias.

  • Get Event

    Retrieves a specific event from Gorgias.

  • Get Team

    Retrieves a specific team from Gorgias.

  • Get Ticket

    Retrieves a specific ticket from Gorgias.

  • List Account Settings

    Lists all account settings in Gorgias.

  • List Customer Field Values

    Lists all field values for a customer in Gorgias.

  • List Customers

    Lists customers in Gorgias with various filtering options.

  • List Events

    Lists events in Gorgias. Returns event objects with pagination support via cursor. Reference: https://developers.gorgias.com/reference/get_api-events

  • List Teams

    Lists teams in Gorgias.

  • List Ticket Field Values

    Lists all field values for a ticket in Gorgias.

  • List Ticket Tags

    Lists all tags for a ticket in Gorgias.

  • List Tickets

    Lists tickets in Gorgias with various filtering options.

Setup

Connect Gorgias in Hookshot™

Pick a scope, then confirm what can start a Protege and what it can do.

Trigger Access

What can start a Protege from this app.

Tool Access

What a Protege can do after it starts.

Connection scope

Prefer team for production.

Team

Shared credential for production and unattended runs.

Personal

Tied to one user—only when the workflow needs their account.

Chat

Team-scoped for supported chat surfaces.

Full setup guide

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Hookshot™ setup screen — AI agent workflow configuration with model selection, trigger status, and governance controls.