Learns from your ticket history
Workhub spots recurring patterns, handoffs, and bottlenecks in past tickets. That shapes the first draft of your agent—before anyone touches live work.
AI agents for your ticket queue — live in days.
Connect Asana, Jira, or ServiceNow. Workhub learns from your ticket history and builds the first agent for you. It runs in preview mode alongside your team — no tickets change until you approve.
Product
One path from ticket history to safe automation.
Connect once. Watch the agent work without touching anything live. Turn on writes when your team is ready.
01 - Connect
Learn from your real tickets.
Workhub reads your past tickets — how they move, who owns them, how they resolve — and drafts a starting agent your team can review before anything goes live.
02 - Preview
See what the agent would do, before it does anything.
The agent runs alongside live tickets and shows the action it would take. Your team compares its decisions to real outcomes and tunes the rules — without any tickets being changed.
03 - Approve
Decide what auto-approves, what needs a human.
Every action the agent wants to take is classified by risk. You set rules for what runs automatically, what waits for approval, and how to escalate when the agent is unsure.
Capabilities
Automation your operators can actually trust.
Workhub helps any team running a high-volume ticket queue automate the repetitive work without losing control of what gets changed.
First agent, ready in one click
Build the starting agent from queue analysis in one step. Your team reviews a baseline instead of wiring prompts, flows, and conditions from scratch.
Safe by default — no live changes until approved
New agents observe live tickets first. Your team compares suggestions to real outcomes and adjusts rules before anything writes back.
Rules you control for every action
Route changes through approvals by queue, priority, or confidence. Risky moves always wait for a human.
A complete audit trail for every run
Every suggestion, skip, and approved change is logged with context. That supports audits and post-incident review.
More autonomy as trust grows
Move steady paths from manual approval to auto-approval over time. Roll back when behavior drifts.
Workflow
Connect, observe, then approve.
The same process works for Asana, Jira, and ServiceNow so teams can launch quickly and scale safely.
Step 01
Connect Queue
Connect your ticket system and import history. Workhub maps queue states, priorities, and ownership paths automatically.
Step 02
Preview Live Tickets
The agent runs against live tickets but does not change them. Your team checks each decision before turning writes on.
Step 03
Approve Writes
Every change runs through your rules. Decide what's automatic, what needs sign-off, and how the agent escalates when it's unsure.
Step 01
Connect Queue
Connect your ticket system and import history. Workhub maps queue states, priorities, and ownership paths automatically.
Step 02
Preview Live Tickets
The agent runs against live tickets but does not change them. Your team checks each decision before turning writes on.
Step 03
Approve Writes
Every change runs through your rules. Decide what's automatic, what needs sign-off, and how the agent escalates when it's unsure.
Integrations
Automate queues where your teams already work.
Workhub plugs into Asana, Jira, and ServiceNow — both to read your tickets and to update them. You can keep the agent in observation-only mode, or let it write back when your rules say it's safe.
Enterprise
Roll it out without the rollout risk.
Start in preview mode so your team can sign off on the agent's behavior. When you turn writes on, every action follows your rules and leaves a full audit trail.
Decisions & non-runs
Every decision logged, including non-runs with rationale for audit-ready review.
Full run trace
Input, output, tools, step history, cost, and token use for rapid root-cause analysis.
Read vs write
Read vs write visibility on every tool call so reviewers can verify action scope quickly.
Failure intelligence
Failure classification on every outcome to surface recurring reliability risks early.
Compliance & retention
SOC 2 Type II ready, GDPR aligned, and configurable retention controls for compliance workflows.
Teaching notes
Run-level Teaching Notes that turn operator feedback into repeatable system improvements.
Fleet health
Fleet-level health views that help teams prioritize what to fix first.
FAQ
Common questions.
Most teams connect a queue and start preview runs the same day. Workhub uses historical ticket data to generate a baseline agent, so teams review and tune behavior instead of building from zero.
Workhub is focused on Asana, Jira, and ServiceNow queue automation. If your process spans multiple tools, Workhub can still route triggers and actions across connected integrations.
Preview mode runs the agent's full decision-making but blocks any write back to your ticket system. You see exactly what it would have done and tune the rules before turning writes on.
You set rules per action — by priority, queue, assignee, confidence, or any custom condition. You decide which actions auto-approve and which require human review.
Yes. Operators can attach feedback to accepted or rejected recommendations after each run, and Workhub uses those patterns to improve future queue behavior.
Build with us
See Hookshot™ in your stack.
Request early access or book a live walkthrough with the team.
