Team
Shared credential for production and unattended runs.
Connect Helpdesk with Hookshot™ and your stack
HelpDesk is a ticketing system designed to streamline customer support by organizing and managing inquiries efficiently.
Tools and triggers
What Agents can do in Helpdesk
Available tools and events after Helpdesk is connected.
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List Agents
Retrieves all support agents (team members) in the HelpDesk account. Use this action to get a complete list of agents with their details including: - Agent profiles (name, email, avatar, job title) - Role assignments…
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List Canned Responses
Tool to list canned responses. Use when you need to retrieve all predefined reply templates for tickets.
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List Custom Fields
Tool to list all custom fields defined in the account. Use when you need to view or manage custom fields. Only callable after authentication.
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List Email Domains
Lists all email domains configured for the HelpDesk account. Returns a comprehensive list of all email domains set up in the HelpDesk account, including domain names, verification status, DNS records, and configuration…
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List Licenses
Retrieves all licenses (account configurations) for the authenticated HelpDesk account. A license represents a customer account and contains subscription information, global settings, default team/template assignments…
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List Reply Addresses
Lists all reply addresses configured in the HelpDesk account. Reply addresses are email addresses used to receive and respond to support tickets. Each reply address must be associated with a verified email domain and…
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List Rules
Tool to retrieve a list of rules configured in the account. Use after authentication when you need an overview of all automation rules.
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List Subscriptions
Lists all billing subscriptions for the HelpDesk account, including active, expired, canceled, and future subscriptions. Subscriptions represent the currently selected plan (team or enterprise) and number of paid agent…
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List Teams
Lists all teams in the HelpDesk account. Returns a comprehensive list of all teams configured in the HelpDesk account, including team IDs, names, settings, reply addresses, and integration configurations. Teams are…
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List Tickets
List all tickets from a specified silo with cursor-based pagination support. This tool retrieves tickets from the helpdesk system with flexible sorting and pagination. Use this when you need to retrieve tickets for…
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List Trusted Emails
Tool to retrieve a list of trusted email addresses or domains. Use when managing your spam whitelist after authenticating.
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List Views
Tool to list agent views. Use when you need to retrieve saved ticket views after authentication.
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List Webhooks
Lists all configured webhooks for the HelpDesk account. Webhooks allow you to receive real-time notifications about ticket events (creation, updates, status changes, assignments, etc.) sent as HTTP POST requests to…
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View Agent
Retrieves comprehensive details for a specific agent in the HelpDesk system. Returns complete agent information including profile details, role assignments, team memberships, status, settings, and signature…
Setup
Connect Helpdesk in Hookshot™
Pick a scope, then confirm what can start a Protege and what it can do.
Trigger Access
What can start a Protege from this app.
Tool Access
What a Protege can do after it starts.
Connection scope
Prefer team for production.
Personal
Tied to one user—only when the workflow needs their account.
Chat
Team-scoped for supported chat surfaces.
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See Hookshot™ in your stack.
Request early access or book a live walkthrough with the team.
