Connect Helpwise with Hookshot™ and your stack

Helpwise is an easy-to-use customer service platform that helps you manage all customer communication from a single place.

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Tools and triggers

What Agents can do in Helpwise

Available tools and events after Helpwise is connected.

  • Add Note to Conversation

    Tool to add a note to a conversation. Use after obtaining the conversation_id to provide context.

  • Create Attachment

    Tool to upload a new attachment. Use when you need to send a file to Helpwise and receive its attachment metadata.

  • Create Helpwise Team

    Creates a new team in Helpwise to group users for collaboration and assignment purposes. Use this tool when you need to: - Create a new team with a unique name - Optionally add a description for the team - Optionally…

  • Create Helpwise Webhook

    Creates a new webhook subscription in Helpwise to receive real-time event notifications. Use this action to programmatically subscribe to Helpwise events like conversation creation, message replies, conversation…

  • Delete Contact

    Deletes a contact from Helpwise by its unique identifier (ID). Use this action when you need to permanently remove a contact from your Helpwise account. Returns an empty response (HTTP 204 No Content) on successful…

  • Delete Email Signature

    Deletes an email signature from Helpwise. Email signatures are text/HTML templates that automatically append to outgoing emails from specific mailboxes or users. This action permanently removes the signature identified…

  • Delete Helpwise Conversation

    Attempts to delete a conversation by ID from Helpwise. Note: The Helpwise API may not support conversation deletion via the REST API. If deletion is not supported, this action will return an error indicating that the…

  • Delete Helpwise Message

    Attempts to delete a message from Helpwise. Note: The Helpwise API may not support message deletion via the REST API. If deletion is not supported, this action will return an error indicating that the DELETE method is…

  • Delete Helpwise Note

    Tool to delete a note from a conversation. Use when you need to permanently remove a note by its ID from a specific conversation after confirming the IDs.

  • Delete Helpwise Webhook

    Delete a Helpwise webhook by its ID. Use this tool when you need to permanently remove a webhook configuration. Returns an empty response on successful deletion (HTTP 204 No Content).

  • Delete Mailbox

    Tool to delete a mailbox by its unique identifier. NOTE: As of 2026, the Helpwise API may not support mailbox deletion via API. This action attempts deletion but will fail if the endpoint is not available (405 Method…

  • Delete Tag

    Permanently deletes a tag from Helpwise. This action removes the tag from all conversations where it was applied and cannot be undone. Use this when you need to permanently remove a tag that is no longer needed. Note…

  • Delete Team

    Tool to delete a team. Use when you need to remove an existing team by its unique identifier after confirming the ID and dependencies.

  • Delete Template

    Deletes a Helpwise email template (saved reply) by its ID. Returns empty response on success (HTTP 204). Use this tool when you need to permanently remove a template that is no longer needed. Ensure the template_id is…

  • Get Attachment

    Retrieves a specific attachment by its unique identifier. Use this after obtaining an attachment ID from conversations, messages, or attachment listings to get detailed attachment metadata including download URL, file…

  • Get Conversation

    Retrieves complete details of a specific conversation by ID from Helpwise. Returns the conversation metadata including subject, status, participants, and timestamps. Use this action when you need to view or analyze a…

  • Get Conversation Attachments

    Retrieves attachments from messages in a specific conversation. **Important**: Helpwise does not provide a dedicated attachments endpoint. This action retrieves attachments by fetching messages from the conversation…

  • Get Conversation Note

    Tool to retrieve details of a specific note. Use when you know the conversation and note IDs and need full note information.

  • Get Conversation Notes

    Retrieves all notes associated with a specific conversation. Notes are internal comments or annotations that team members add to conversations for collaboration and context.

  • Get Conversations

    Tool to retrieve a list of conversations. Use when you need to list and paginate support conversations for display or analysis.

  • Get Helpwise Contact

    Retrieves detailed information for a specific contact by ID. Use this when you need to fetch complete contact details including name, email, phone, company, and timestamps for a known contact ID.

  • Get Helpwise Custom Field

    Retrieves details of a specific custom field by its ID. Use this when you need to fetch custom field properties such as name, description, value, associated inboxes, and creator information.

  • Get Helpwise Mailbox

    Tool to retrieve details of a specific mailbox by its ID. Use when you know the mailbox ID and need full mailbox information.

  • Get Helpwise Mailboxes

    Tool to retrieve mailboxes. Use when you need to list and paginate mailboxes after authenticating.

Setup

Connect Helpwise in Hookshot™

Pick a scope, then confirm what can start a Protege and what it can do.

Trigger Access

What can start a Protege from this app.

Tool Access

What a Protege can do after it starts.

Connection scope

Prefer team for production.

Team

Shared credential for production and unattended runs.

Personal

Tied to one user—only when the workflow needs their account.

Chat

Team-scoped for supported chat surfaces.

Full setup guide

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Hookshot™ setup screen — AI agent workflow configuration with model selection, trigger status, and governance controls.