Connect Respond.io with Hookshot^™ and your stack

AI-powered customer conversation management software.

Tools and triggers

What Agents can do in Respond.io

Available tools and events after Respond.io is connected.

Add Internal Comment to Conversation

Tool to add a comment (internal note) to a contact's conversation. Use after verifying the contact identifier.
Create Contact

Creates a new contact in the respond.io workspace with the specified details. The contact is identified by email, phone number, or contact ID. Supports adding profile information, language preferences, and custom…
Create Space Tag

Creates a new tag in the Respond.io workspace for organizing and categorizing contacts and conversations. Tags help with segmentation, filtering, and workflow automation. Each tag must have a unique name within the…
Get Message

Tool to retrieve a specific message. Use when you need the details of a message sent to or received from a contact.
List Channels

Tool to retrieve a list of channels connected to the workspace. Use when you need to enumerate all messaging channels with pagination support.
List Users

Tool to retrieve a list of users in the workspace. Use when you need to fetch all workspace users for auditing or assignment.
Update Space Tag

Updates an existing workspace tag by its current name. You can modify the tag's name, description, or emoji. Note: Color codes are not currently supported by the API and will be rejected if provided. At least one field…

Setup

Pick a scope, then confirm what can start a Protege and what it can do.

What can start a Protege from this app.

What a Protege can do after it starts.

Prefer team for production.

Shared credential for production and unattended runs.

Tied to one user—only when the workflow needs their account.

Team-scoped for supported chat surfaces.

Build with us

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