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ServiceNow is a cloud-based enterprise platform that helps organizations automate and manage digital workflows across IT, HR, customer service, and operations.
Tools and triggers
What Agents can do in ServiceNow
Available tools and events after ServiceNow is connected.
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Activate Plugin
Activates the specified plugin in ServiceNow's CICD Plugin API. Use this action when you need to activate a plugin on a ServiceNow instance as part of a CI/CD pipeline or automated deployment process. This is commonly…
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Attach File to Record
Attaches a file to a specified record in a ServiceNow table. This action uploads a file and associates it with a specific record (e.g., incident, problem, change request). The file will be visible in the ServiceNow UI…
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Cancel Change Conflict Check
Cancels the running conflict checking process for a specified ServiceNow change request. Use this action when a conflict check is taking too long or needs to be aborted, and you want to stop the process without waiting…
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Check CI Compatibility
Determines whether two specified Configuration Items (CIs) in the ServiceNow CMDB are compatible using the CI Lifecycle Management compatActions endpoint. Use this action when you need to verify compatibility between…
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Check CI Lease Expiration Status
Determines whether a CI Lifecycle Management lease has expired for the specified lease record. Use this action when you need to check the expiration status of a lease in ServiceNow's CI Lifecycle Management system…
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Check CI Not Allowed Ops Transition
Determines whether a configuration item (CI) can be transitioned based on CI lifecycle management rules. Use this action when you need to check if a configuration item (CI) in ServiceNow's CMDB has any allowed state…
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Checkout Service Catalog Cart
Checks out the Service Catalog shopping cart and submits the order as a request. This action retrieves the items in the cart, creates a service catalog request, deletes the cart contents, and returns the request ID and…
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Close Interaction
Closes an existing interaction record in ServiceNow by changing its state to closed. Use this action when you need to close or finalize an interaction that has been completed or resolved. This action changes the state…
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CMDB Identify Reconcile QueryEnhanced
Performs identification and reconciliation of configuration items (CIs) in the ServiceNow CMDB. Use this action when you need to determine whether to insert a new CI or update an existing one based on matching…
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Create a Record
Creates a new record in a specified ServiceNow table with the provided field values. Common tables include: 'incident', 'problem', 'change_request', 'task', 'sys_user'. The created record is returned with its sys_id…
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Create Attachment Upload
Uploads a file as a multipart form-data attachment to a specified record in ServiceNow. Use this action when you need to attach files to ServiceNow records (e.g., incidents, problems, change requests) using the…
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Create Change Request CI Association
Creates an association between a change request and one or more configuration items (CIs) in ServiceNow. Use this action when you need to link CIs (servers, databases, applications, etc.) to a change request in…
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Create Change Task
Creates a new task for a ServiceNow change request using the Change Management REST API. Use this action when you need to add a new task or subtask to an existing change request, such as breaking down a change into…
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Create CI Lifecycle Management Action
Adds a specified configuration item (CI) action using the ServiceNow CI Lifecycle Management API. Use this action when you need to create or execute a CI lifecycle action for a Configuration Item in ServiceNow's CMDB…
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Create Ci Lifecycle Mgmt Operators
Registers a new operator for a non-workflow user in the ServiceNow CI Lifecycle Management system. Use this action when you need to create or register an operator identity for CI lifecycle management purposes. The…
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Create CMDB Application Service
Creates an application service in ServiceNow CMDB or updates an existing one if a service with the same name already exists. Use this action when you need to register a new application service in the Configuration…
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Create CMDB Instance
Creates a single Configuration Item (CI) in ServiceNow CMDB with the specified attributes. Use this action when you need to register a new configuration item (such as servers, databases, network devices, or application…
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Create CMDB Instance Relation
Creates an inbound and/or outbound relation for a specific configuration item (CI) in the ServiceNow CMDB. Use this action when you need to establish relationships between configuration items in the CMDB, such as…
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Create CMDB Linux Server
Creates a new Linux server configuration item (CI) in the ServiceNow CMDB. Use this action when you need to register a new Linux server in the Configuration Management Database (CMDB). This endpoint creates a record in…
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Create Data Classification Classify
Assigns pre-defined or user-defined data classifications to existing dictionary entries. Use this action when you need to classify sensitive or confidential table columns according to your organization's data…
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Create Data Classification Clear
Removes all data classifications for a specific record in a ServiceNow table. Use this action when you need to clear/reset data classification labels from a record, such as when reclassifying sensitive data, removing…
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Create Import Set
Inserts incoming data into a specified ServiceNow staging table and triggers the associated transform map to move the data into the production table. Use this action when you need to bulk-import data into ServiceNow…
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Create Incident
Creates a new incident record in ServiceNow with the provided field values. Use this action when you need to log or report a new incident in ServiceNow IT Service Management. The created incident is returned with its…
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Create Normal Change Request
Creates a normal change request in ServiceNow using the Change Management REST API. Use when you need to create a standard change request that follows the normal approval workflow. Normal changes are subject to…
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Create or Update CMDB CI via IRE
Creates or updates CMDB configuration items (CIs) using the ServiceNow Identification and Reconciliation Engine (IRE) via the identify-reconcile endpoint. Use this action when you need to upsert CIs into the CMDB with…
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Create Push Installation
Registers or updates a device token for receiving push notifications through ServiceNow. Use this action when you need to register a mobile device token with ServiceNow's push notification system, enabling the device…
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Create SD-WAN Trouble Ticket
Creates a new trouble ticket in ServiceNow using the Service Operations Workspace Trouble Ticket Open API. Use this action when you need to create a new SD-WAN or network-related trouble ticket for tracking and…
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Create Servic Catalog Items Add to Cart
Adds a specified catalog item to the current user's ServiceNow shopping cart. Use when a user wants to order or request a specific item from the Service Catalog, such as requesting a laptop, software license, or IT…
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Create Servicecatalog Items Checkout Guide
Checks out an order guide by updating variable values for selected catalog items. Use this action when a user needs to submit an order guide in ServiceNow's Service Catalog, providing variable values for the items…
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Create ServiceNow Incident
Creates a new incident record in the ServiceNow incident table using the Table API. Use this action when you need to create a new incident in ServiceNow, such as logging IT service disruptions, reporting bugs, or…
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Create ServiceNow Interaction
Creates a new interaction record in ServiceNow that can be linked to records in other tables (e.g., incidents, problems, cases). Use this action when you need to log or create an interaction between a customer and…
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Create Sn Chg Rest Change
Creates a new change request in ServiceNow using the Change Management REST API. Use this action when you need to create and submit a new change request for approval and implementation. The action supports specifying…
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Create Sn Chg Rest Change Emergency
Creates an emergency change request in ServiceNow using the Change Management API. Use this action when you need to create an expedited change request that requires urgent approval and implementation due to critical…
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Create Sn Chg Rest Change Standard
Creates a new standard change request in ServiceNow using a pre-approved standard change template. Use this action when you need to create a standard change request based on a predefined template from the…
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Create Sn Cicd App Batch Install
Installs two or more ServiceNow application packages in a single batch operation via the CICD API. Use this action when you need to deploy multiple applications at once as part of a CI/CD pipeline or automated…
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Create Sn Cicd Instance Scan Suite Scan Combo
Runs a CI/CD scan using a suite and target (scoped app) combination in ServiceNow. Use this action when you need to execute a compliance or best practices scan against a scoped application using a predefined scan suite…
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Create Table
Inserts a new record into the specified ServiceNow table with the provided field values. Use this action when you need to create a new record in any ServiceNow table (e.g., incident, problem, change_request, task…
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Create TMF Service Category
Creates a new service category record in the ServiceNow TMF Service Catalog API. This action calls the POST /api/sn_tmf_api/catalogmanagement/serviceCategory endpoint to create a top-level or nested service category…
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Delete a Record
Permanently deletes a specific record from a ServiceNow table using its sys_id. This is a destructive operation that cannot be undone. The record will be permanently removed from the table. Requires the user to have…
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Delete Attachment By
Permanently deletes a specific attachment from ServiceNow using its sys_id. This is a destructive, irreversible operation — the attachment cannot be recovered once deleted. Requires the user to have delete permissions…
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Delete Attachment by Id V1
Permanently deletes a specific attachment from ServiceNow using its sys_id via the v1 API endpoint. This is a destructive, irreversible operation — the attachment cannot be recovered once deleted. Requires the user to…
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Delete Attachment Csm
Permanently deletes a specific CSM (Customer Service Management) attachment from ServiceNow using its sys_id. This is a destructive, irreversible operation — the CSM attachment cannot be recovered once deleted…
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Delete Change Task
Permanently deletes a specific task from a ServiceNow change request using its sys_id. This is a destructive, irreversible operation. The task will be permanently removed from the change request and cannot be recovered…
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Delete Ci Lifecycle Mgmt Action
Permanently deletes a specific CI Lifecycle Management action from ServiceNow using its sys_id. Use this action when you need to remove a CI Lifecycle Management action record that is no longer needed. This action is…
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Delete Ci Lifecycle Mgmt Operators
Permanently unregisters an operator from the ServiceNow CI Lifecycle Management system. This action removes an operator registration for non-workflow users. This is a destructive, irreversible operation — once the…
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Delete Cmdb Instance Relation
Permanently deletes a specific CMDB CI (Configuration Item) relation using its sys_id. This is a destructive, irreversible operation — the relation between two CIs cannot be recovered once deleted. The relation…
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Delete Emergency Change Request
Permanently deletes a specific emergency change request from ServiceNow using its sys_id. This is a destructive operation that cannot be undone. The emergency change request will be permanently removed from the system…
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Delete Incident By
Permanently deletes a specific incident from ServiceNow using its sys_id. This is a destructive, irreversible operation — the incident cannot be recovered once deleted. Requires the user to have delete permissions for…
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Delete Incident by Id2
Permanently deletes a specific incident from ServiceNow using its sys_id via the Table API. This is a destructive, irreversible operation — the incident cannot be recovered once deleted. Requires the user to have…
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Delete Normal Change Request
Permanently deletes a normal change request identified by its sys_id using the ServiceNow Change Management REST API. This is a destructive operation that cannot be undone. The normal change request will be permanently…
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Delete Service Catalog Cart Empty
Empties all items from a specified Service Catalog shopping cart using its sys_id. This action removes all items from the cart but does not delete the cart itself. This is a destructive, irreversible operation — all…
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Delete Servicecatalog Cart
Removes a specific item from the current ServiceNow Service Portal shopping cart. This action permanently removes a cart item from the active shopping cart session. Use this action when a user wants to remove an…
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Delete Sn Chg Rest Change
Permanently deletes a specific change request using its sys_id via the Change Management REST API. Use this action when you need to remove a change request from ServiceNow that is no longer needed. This action is…
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Delete Sn Chg Rest Change Standard
Permanently deletes a standard change request from ServiceNow using its sys_id. Use this action when you need to remove a specific standard change request that is no longer needed. This is a destructive operation that…
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Delete Table
Permanently deletes a specific record from a ServiceNow table using its sys_id. Use this action when you need to remove a record from a ServiceNow table and the record's sys_id is known. This is a destructive operation…
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Delete Table Incident
Permanently deletes a specific incident record from ServiceNow using its sys_id. This is a destructive, irreversible operation — the incident cannot be recovered once deleted. Requires the user to have delete…
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Enhanced CI Identify/Reconcile
Inserts or updates configuration items (CIs) in ServiceNow CMDB using the enhanced Identification and Reconciliation API. Use this action when you need to bulk-insert or update multiple configuration items in the CMDB…
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Find CSDM Application Service
Finds and returns basic information about one or more application services in the ServiceNow CMDB using the CSDM (Common Service Data Model) app_service find_service endpoint. Use this action when you need to search…
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Find File
Retrieves attachment metadata from ServiceNow's sys_attachment table. This endpoint queries file attachments and returns metadata including file name, size, content type, download links, and associated table…
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Get Activity Subscription Activities
Retrieves activity records from the ServiceNow ActivitySubscription API. Use this action when you need to fetch activity/change history records from ServiceNow subscriptions. This API returns activities such as record…
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Get Activity Subscription Facets
Retrieves facets configured for an activity context in ServiceNow. Use this action when you need to discover available filterable attributes or metadata for activity subscriptions. Facets represent the different…
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Get Agent Intelligence Solution Prediction
Predicts an output field value using a trained Agent Intelligence solution model. Use this action when you need to invoke a deployed Predictive Intelligence solution to predict an output field value based on input…
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Get All Data Classes
Retrieves all data classification records from the ServiceNow Data Classification API. Use this action when you need to list all available data classification levels (e.g., Public, Internal, Confidential, Restricted)…
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Get App Service CMDB Content
Retrieves a list of configuration items (CIs) associated with a specific application service in ServiceNow CMDB. Use this action when you need to query what infrastructure components (servers, databases, applications…
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Get Attachment By
Retrieves metadata for a specific attachment by its sys_id from ServiceNow. Use this action when you need to fetch information about a single attachment file, such as its file name, content type, size, and associated…
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Get Attachment by ID
Retrieves metadata for a specific attachment by its sys_id from ServiceNow. Use this action when you need to fetch detailed information about a single attachment file, such as its file name, content type, size…
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Get Attachment File
Downloads the binary file attachment with the specified sys_id from ServiceNow. Use this action when you need to retrieve the actual file content of an attachment that was previously uploaded to a ServiceNow record…
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Get Attachment File File
Downloads the binary file attachment with the specified sys_id from ServiceNow using the v1 API endpoint. Use this action when you need to retrieve the actual file content of an attachment that was previously uploaded…
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Get Attachment List
Retrieves metadata for multiple file attachments from ServiceNow's Attachment API. Use this action to list and filter attachments across the instance, including filtering by table name, file name, content type, size…
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Get Catalog Item Variables
Retrieves the list of variables defined for a ServiceNow Service Catalog item. Use this action when you need to fetch all variables associated with a catalog item, such as when building dynamic forms, validating…
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Get Change Ci Schedule
Retrieves available time slots for scheduling changes against a specific Configuration Item (CI). Use this action when you need to find available change windows for a given CI in ServiceNow's Change Management module…
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Get Change Conflict Status
Retrieves the conflict status for a ServiceNow change request, identifying scheduling conflicts with other changes or blackout windows. Use this action when you need to check if a change request has any scheduling…
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Get Change Nextstates
Retrieves a list of available next states for a specified change request based on the current state and workflow. Use this action when you need to determine what state transitions are valid for a particular change…
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Get Change Request Configuration Items
Retrieves configuration items (CIs) associated with a specific change request in ServiceNow. Use this action when you need to fetch the list of configuration items (servers, databases, applications, etc.) that are…
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Get Change Schedule
Retrieves available time slots for scheduling a ServiceNow change request. Use this action when you need to find available scheduling windows for a change request that has been created but not yet scheduled. This helps…
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Get Change Tasks
Retrieves one or more tasks associated with a specific ServiceNow change request. Use this action when you need to fetch the tasks or subtasks related to a change request, such as to view task status, track progress…
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Get CI Lifecycle Management Action
Retrieves a specific CI Lifecycle Management action from ServiceNow using its sys_id. Use this action when you need to fetch detailed information about a particular CI Lifecycle Management action, including its name…
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Get CI Lifecycle Mgmt Status
Retrieves the current operational status for a Configuration Item (CI) in ServiceNow CMDB using the CI Lifecycle Management API. Use this action when you need to check the current operational state of a specific…
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Get CI/CD Progress
Retrieves the current progress and status of a CI/CD operation in ServiceNow. Use this action when you need to check the status of an ongoing CI/CD pipeline execution, commit operation, or deployment. The progress_id…
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Get Cloud Catalog Services
Retrieves a list of catalog items from the ServiceNow Cloud Services Catalog API. Use this action when you need to query and fetch catalog service items (from the sc_cat_item table) through the Cloud Services Catalog…
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Get CMDB Class Metadata
Retrieves metadata and schema information for a specified CMDB (Configuration Management Database) class. Use this action when you need to discover the field structure, data types, mandatory fields, and relationships…
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Get CMDB Instance by Class
Retrieves configuration items (CIs) from a specified CMDB class using the ServiceNow CMDB Instance API. Use this action when you need to query configuration items from the CMDB by class name, such as retrieving all…
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Get CMDB Instance by ID
Retrieves a single CMDB configuration item (CI) by its class name and sys_id, including its attributes and relationship information. Use this action when you need to fetch detailed information about a specific…
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Get CMDB Linux Server by ID
Retrieves a single CMDB Linux server configuration item (CI) by its sys_id, including its attributes and relationship information. Use this action when you need to fetch detailed information about a specific Linux…
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Get Email by ID
Retrieves a specific email record from ServiceNow's Email [sys_email] table by its sys_id. Use this action when you need to fetch detailed information about a particular email message, including its subject, body…
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Get Global User Role Inheritance
Retrieves the granted and inherited roles for a specified ServiceNow user using the Global User Role Inheritance API. Use this action when you need to audit a user's role assignments in ServiceNow, check what roles a…
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Get Import
Retrieves the specified import staging record and its associated target records. Use this action when you need to fetch a specific import staging record to view its current state, check import status, or retrieve the…
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Get Incident By
Retrieves a specific incident from ServiceNow by its sys_id. Use this action when you need to fetch detailed information about a particular incident, including its state, priority, caller, assignment details, and…
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Get Incident by Id2
Retrieves a specific incident from ServiceNow by its sys_id using the Table API. Use this action when you need to fetch detailed information about a particular incident, including its state, priority, caller…
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Get Incidents
Retrieves incidents from the ServiceNow incident table using the Table API. Use this action when you need to query and fetch incidents with optional filtering via sysparm_query, pagination via sysparm_limit and…
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Get Instance Scan Result
Retrieves the current progress and status of a CI/CD instance scan operation in ServiceNow. Use this action when you need to check the status of an ongoing or completed ServiceNow instance scan that validates…
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Get Normal Change Request by ID
Retrieves a specific normal change request from ServiceNow using its sys_id via the Change Management REST API. Use when you need to fetch detailed information about a particular normal change request, including its…
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Get Performance Analytics Scorecards
Retrieves details about indicators from the Analytics Hub, including scorecard information for performance analytics. Use this action when you need to fetch performance analytics scorecards and their associated…
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Get Record Types
Retrieves all available table record types from the ServiceNow instance using the Table API documentation endpoint. Use this action when you need to discover all available tables and their record types in a ServiceNow…
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Get Records
Retrieves multiple records from a specified ServiceNow table with optional filtering and pagination. Use this action to query and fetch records from any ServiceNow table (e.g., incident, sys_user, problem). Supports…
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Get Rows From Table
Retrieves records from a specified ServiceNow table using the Table API v2. Use this action when you need to fetch one or more records from any ServiceNow table (e.g., incident, task, problem, change_request). When…
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Get Servicatalog Items By
Retrieves a specific Service Catalog item from ServiceNow using its sys_id. Use this action when you need to fetch detailed information about a particular catalog item, including its name, description, associated…
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Get Service Catalog Cart
Retrieves the details of all items within the logged-in user's Service Catalog shopping cart. This action fetches the current contents of the shopping cart, including item details, quantities, prices, and any selected…
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Get Service Catalog Cart Delivery Address
Retrieves the delivery/shipping address configured for a user's Service Catalog shopping cart. Use this action when you need to fetch the delivery address information associated with a user's ServiceNow Service Catalog…
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Get Service Catalog Catalog by ID
Retrieves the available information for a specified service catalog by its sys_id. Use this action when you need to fetch detailed information about a specific service catalog in ServiceNow, including its title and…
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Get Service Catalog Catalog Categories
Retrieves the list of available categories for a specified ServiceNow Service Catalog. Use this action when you need to fetch the categories available within a specific service catalog, such as displaying available…
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Get Service Catalog Category by ID
Retrieves the available information for a specified service catalog category by its sys_id. Use this action when you need to fetch detailed information about a specific service catalog category in ServiceNow, including…
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Get Service Catalog Item Delegation
Verifies whether a delegated user has access to a specific ServiceNow Service Catalog item. This action checks if a delegated user (identified by user_sys_id) is authorized to order or access a particular catalog item…
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Get Service Catalog Items List
Retrieves a list of catalog items from ServiceNow's Service Catalog API. Use when you need to browse available service catalog offerings, search for specific items by name or description, filter items by category or…
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Get Service Catalog Wishlist List
Retrieves the list of items in the logged-in user's ServiceNow Service Catalog wishlist. Use this action when you need to fetch the wishlist items for the currently authenticated user in ServiceNow's Service Catalog…
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Get ServiceNow Standard Change Template by ID
Retrieves a specific standard change template from ServiceNow using its sys_id. Use this action when you need to fetch detailed information about a particular standard change template, including its name, description…
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Get ServiceNow Tables
Retrieves one or more records from a ServiceNow table using the Table API (GET /api/now/v2/table). Use this action when you need to query and list records from any ServiceNow table, such as finding incidents, tasks…
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Get Sn Cdm Shared Libraries Upload Status
Retrieves the current status of a shared library upload operation in ServiceNow. Use this action when you need to check whether a library upload has completed successfully, is still in progress, or has failed. The…
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Get Sn Chg Rest Change By
Retrieves a specific change request from ServiceNow using its sys_id. Use this action when you need to fetch detailed information about a particular change request, including its state, type, and description. This is a…
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Get Sn Chg Rest Change Emergency By
Retrieves a specific emergency change request from ServiceNow using its sys_id. Use this action when you need to fetch detailed information about a particular emergency change request, including its state, risk level…
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Get Sn Chg Rest Change Emergency List
Retrieves one or more emergency change requests from ServiceNow using the Change Management API. Use this action when you need to query emergency change requests. Emergency changes are a type of change request that…
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Get Sn Chg Rest Change Model By
Retrieves a specific change model from ServiceNow using its sys_id. Use this action when you need to fetch detailed information about a particular change model, including its name, description, type, category…
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Get Sn Chg Rest Change Model List
Retrieves one or more change models from ServiceNow's Change Management API. Use this action when you need to fetch change model definitions that define the structure and workflow for change requests. Change models…
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Get Sn Chg Rest Change Standard By
Retrieves a specific standard change request from ServiceNow using its sys_id. Use this action when you need to fetch detailed information about a particular standard change request, including its state, phase…
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Get Sn Chg Rest Change Standard List
Retrieves one or more standard change requests from ServiceNow using the Change Management API. Use this action when you need to query standard change requests. Standard changes are a type of change request that…
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Get Sn Cicd App Batch Results
Retrieves the results of a batch application install operation from ServiceNow CI/CD. Use this action when you need to check the status and details of a previously initiated batch application install or deployment…
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Get Sn Cicd Testsuite Results
Retrieves the results of a test suite run from ServiceNow CI/CD based on the result ID. Use this action when you need to check the status, completion percentage, or final outcome of a previously initiated test suite…
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Get Stats
Retrieves aggregate statistics for a specified ServiceNow table, including COUNT, AVG, MIN, MAX, and SUM calculations. Use this action when you need to perform aggregate queries on ServiceNow tables to get statistical…
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Get Table Incident By
Retrieves a single incident record from ServiceNow by its sys_id using the Table API. Use this action when you need to fetch detailed information about a specific incident from ServiceNow's incident table, including…
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Get Table Record by ID
Retrieves the record identified by the specified sys_id from the specified table. Use this action when you need to fetch a single record from any ServiceNow table (e.g., incident, sys_user, problem) by providing its…
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Get Table Records by ID
Retrieves multiple records from a specified ServiceNow table using the Table API. Use this action when you need to query and fetch records from any ServiceNow table (e.g., incident, sys_user, problem, change_request)…
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Get User
Retrieves a specific user record from ServiceNow using its sys_id. Use this action when you need to fetch detailed information about a particular user, such as their contact details, department, location, manager, or…
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Get Users
Retrieves multiple user records from the ServiceNow sys_user table with optional filtering and pagination. Use this action when you need to query and fetch a list of users from ServiceNow, such as finding active users…
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Ingest CMDB Records
Inserts multiple records into a ServiceNow Import Set staging table. Use this action when you need to bulk-import configuration items (CIs) or other data into ServiceNow via an Import Set. Records are inserted into the…
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Insert Multiple Import Set Records
Inserts multiple records into a specified ServiceNow staging table and triggers the associated transform map. Use this action when you need to bulk-import data into ServiceNow via an Import Set. Records are inserted…
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Install App From Repository
Installs the specified application from the ServiceNow app repository. Use this action when you need to install an application from the ServiceNow Store or a private app repository onto your ServiceNow instance. This…
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List Agent Intelligence Solution Predictions
Retrieves a list of solution predictions from ServiceNow's Agent Intelligence engine. Use this action when you need to fetch predicted solutions for multiple records, such as retrieving AI-recommended solutions for…
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List CMDB Configuration Items
Retrieves configuration items (CIs) from the ServiceNow CMDB using the base cmdb_ci class. Use this action when you need to query all configuration items from the CMDB, regardless of their specific type (servers…
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List CMDB Linux Servers
Retrieves Linux server configuration items (CIs) from the ServiceNow CMDB using the cmdb_ci_linux_server class. Use this action when you need to query Linux servers from the CMDB, such as retrieving all Linux servers…
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List CMDB Relationship Types
Retrieves CMDB relationship types from the ServiceNow cmdb_rel_type table using the Table API. Use this action when you need to discover what types of relationships are defined between Configuration Items (CIs) in the…
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List Service Catalog Catalogs
Retrieves a list of ServiceNow Service Catalog catalogs to which the user has access. Use this action when you need to fetch available service catalogs from ServiceNow, such as displaying available catalogs to users or…
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List ServiceNow Attachments
Retrieves metadata for multiple file attachments from ServiceNow's Attachment API. Use this action when you need to list and filter attachments across the instance, including filtering by table name, file name, content…
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List ServiceNow Change Requests
Retrieves one or more change requests from ServiceNow based on specified filter criteria. Use when you need to query change management records, monitor pending changes, find changes by state or type, or list all…
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List ServiceNow Incidents
Retrieves one or more incident records from the ServiceNow incident table using the Table API. Use this action when you need to query and list incidents from ServiceNow, such as finding active incidents, filtering by…
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List ServiceNow Normal Change Requests
Retrieves one or more normal change requests from ServiceNow's Change Management API. Use this action when you need to query normal change management records, monitor pending normal changes, find normal changes by…
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List ServiceNow Standard Change Templates
Retrieves one or more standard change templates from ServiceNow's Change Management API. Use this action when you need to query standard change templates that provide pre-defined structures for creating standard change…
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Order Service Catalog Item Now
Orders a specified ServiceNow Service Catalog item immediately. This action submits an order for a catalog item without requiring cart checkout. The item is ordered directly with the specified quantity and optional…
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Query CMDB Identify Reconcile
Queries the ServiceNow Identify and Reconcile API to determine whether a Configuration Item (CI) should be inserted (created) or updated in the CMDB based on identity matching rules. Use this action when you need to…
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Refresh Impacted Services for Change
Refreshes and repopulates the impacted services/configuration items for a change request in ServiceNow using the Change Management REST API. Use this action when you need to recalculate and update the list of impacted…
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Remove Push Installation
Deactivates a mobile device installation from receiving push notifications using the ServiceNow Push Installation API. Use this action when you need to remove a mobile device's ability to receive push notifications…
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Retrieve Sn Cicd Update Set
Retrieves an update set with a given sys_id from the ServiceNow CICD (Continuous Integration/Continuous Delivery) plugin. Use this action when you need to retrieve an update set from the CICD plugin to access its…
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Run Full Instance Scan
Initiates a full instance scan by running all active checks present in the ServiceNow instance. Use this action when you need to execute a comprehensive validation scan of your ServiceNow instance, running all…
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Run Test Suite
Starts a specified automated test suite using ServiceNow's CI/CD Pipeline API. Use this action when you need to execute an automated test suite as part of a CI/CD pipeline or deployment process. This action initiates…
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Schedule Change First Available
Updates the planned start and end times of a ServiceNow change request to the first available schedule slot. Use this action when you need to automatically schedule a change request at the earliest available time slot…
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Set CI Operational State
Sets the operational state for one or more configuration items (CIs) using the ServiceNow CI Lifecycle Management API. Use this action when you need to update the operational status of CIs in ServiceNow's CMDB. This…
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Start Change Conflict Check
Starts the conflict checking process for a ServiceNow change request, identifying scheduling conflicts with other changes or blackout windows. Use this action when you need to initiate a conflict check for a change…
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Submit Service Catalog Cart Order
Submits the Service Catalog shopping cart and creates a service catalog request. This action checks out the user cart, creates a service catalog request with all items in the cart, and returns the request ID and number…
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Submit Service Catalog Producer Item
Submits a ServiceNow Service Catalog item using the submit_producer endpoint. This action submits a catalog item with the provided variables and returns the created record details. The submit_producer endpoint is…
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Update Cmdb Csdm App Service Populate Service
Populates an Application Service with CI (Configuration Item) relationships based on the CSDM (Common Service Data Model) model. Use this action when you need to automatically discover and populate the CIs…
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Update CMDB CSDM App Service Service Details
Updates the service details for a specific application service in the CMDB CSDM (Common Service Data Model). Use this action when you need to modify the metadata, ownership, tier classification, or operational details…
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Update Cmdb Instance By
Updates an existing configuration item (CI) record in the ServiceNow CMDB by its sys_id. Use this action when you need to modify attributes of a specific configuration item in the Configuration Management Database…
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Update CMDB Instance by ID
Updates an existing Configuration Item (CI) instance in the ServiceNow CMDB. Use this action when you need to modify the attributes of a specific CMDB record, such as updating its description, operational status…
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Update Conversation Member Drop
Drops an agent from a conversation in ServiceNow using the Conversation Member API. Use this action when you need to remove an agent or user from an active conversation. This operation requires the wa_integration_user…
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Update Incident By
Updates an existing incident in ServiceNow identified by its sys_id using the Table API. Use this action when you need to modify an existing incident, such as updating its state, changing assignments, adding notes…
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Update Incident by Id2
Updates an existing incident record in ServiceNow using the Table API. Use this action when you need to modify an existing incident, such as updating its state, changing assignments, adding work notes, updating…
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Update Normal Change Request
Updates a normal change request identified by its sys_id using the ServiceNow Change Management REST API. Use this action when you need to modify the details of an existing normal change request, such as updating its…
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Update Openframe Voice Interaction
Updates an existing voice interaction record in ServiceNow OpenFrame. Use this action when you need to modify an existing voice interaction record, such as updating its status, changing assignment, adding notes, or…
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Update SD-WAN Trouble Ticket
Updates an existing trouble ticket in ServiceNow using the Service Operations Workspace Trouble Ticket Open API. Use this action when you need to modify an existing trouble ticket, such as updating its state, changing…
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Update Servicecatalog Cart
Updates an existing item in the ServiceNow Service Portal shopping cart. Use this action when you need to modify the quantity or variables of a cart item in the Service Catalog before checking out. This action sends a…
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Update Servicecatalog Items Submit Guide
Submits an order guide in ServiceNow's Service Catalog with the specified variable values. Use this action when a user needs to submit an order guide in ServiceNow's Service Catalog, providing variable values for the…
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Update ServiceNow Standard Change Request
Updates a standard change request in ServiceNow using its sys_id. Use this action when you need to modify an existing standard change request, such as updating its description, changing the assigned user or group…
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Update Sn Chg Rest Change
Updates an existing change request in ServiceNow using the Change Management REST API. Use this action when you need to modify an existing change request, such as updating its state, changing assignments, adding notes…
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Update Sn Chg Rest Change Emergency
Updates an existing emergency change request in ServiceNow using the Change Management API. Use this action when you need to modify an existing emergency change request, such as updating its description, changing…
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Update Sn Chg Rest Change Task
Updates an existing change request task in ServiceNow using the Change Management REST API. Use this action when you need to modify an existing task associated with a change request, such as updating its status…
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Update Table By
Updates an existing record in a specified ServiceNow table by its sys_id using the Table API. Use this action when you need to modify specific fields of an existing record, such as updating the short_description…
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Update Table by Id2
Updates an existing record in a specified ServiceNow table using its sys_id with the provided field values. This action uses the PUT method which replaces the entire record with the provided data. Only fields included…
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Update Table Incident
Updates an existing incident record in ServiceNow using the Table API. Use this action when you need to modify an existing incident, such as updating its state, changing assignments, adding work notes, updating…
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Update Table Record
Updates an existing record in a specified ServiceNow table using the Table API. Use this action when you need to modify an existing record in any ServiceNow table (e.g., incident, problem, change_request, task). Only…
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Update Trouble Ticket
Updates an existing trouble ticket in ServiceNow using the Trouble Ticket Open API. Use this action when you need to modify an existing trouble ticket, such as updating its state, changing assignments, adding notes…
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Upload Attachment to ServiceNow Record
Uploads a file as an attachment to a specified record in ServiceNow. Use this action when you need to attach files to ServiceNow records (e.g., incidents, problems, change requests) using the raw binary upload endpoint…
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Validate CI Lifecycle Management Requestor
Validates whether a specified active workflow requestor exists and is valid in ServiceNow CI Lifecycle Management. Use this action when you need to verify that a CI Lifecycle Management workflow requestor is valid and…
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