Team
Shared credential for production and unattended runs.
Connect Superchat with Hookshot™ and your stack
Superchat is a unified messaging platform that enables businesses to communicate with customers across multiple channels, including WhatsApp, Instagram Direct, Facebook Messenger, Email, and more.
Tools and triggers
What Agents can do in Superchat
Available tools and events after Superchat is connected.
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Create Contact
Create a new contact in Superchat with phone or email handles. Use this tool to register contact details before sending messages. You must provide at least one handle (phone or email). Optional fields include first…
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Create Template Folder
Create a new template folder in SuperChat for organizing message templates. Template folders help organize WhatsApp and other messaging templates into logical groups (e.g., Marketing, Sales, Customer Support). Use this…
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Delete Webhook
Tool to delete a specific webhook by its ID. Use when you need to remove an obsolete or unwanted webhook subscription. First use SUPERCHAT_LIST_WEBHOOKS to retrieve the webhook ID, then use this action to delete it…
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Get Contact
Retrieve a specific contact's details by ID. Returns the contact's name, handles (phone, email, social), custom attributes, and timestamps. Use this to look up contact information before sending messages or updating…
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Get File
Retrieve metadata for a specific file by its ID. Returns file details including the file name, MIME type, API resource URL, and a temporary download link with expiration. Use this to get information about uploaded…
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Get User
Retrieve details of a specific user in the Superchat workspace by their user ID. Use this tool when you need to fetch profile information for a known user. Note: You can obtain user IDs by first calling the List Users…
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List Channels
Lists all communication channels in your Superchat workspace. Channels represent different messaging mediums (WhatsApp, email, SMS, Telegram, Instagram, Facebook) through which conversations occur. Results are sorted…
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List Contacts
List all contacts in the Superchat workspace with cursor-based pagination. Use this tool to browse contacts, find contact IDs, or export contact data. Results are sorted by creation date (newest first).
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List Conversations
Retrieves a paginated list of all conversations in your Superchat account. Each conversation includes channel info, status (open/snoozed/done), assigned users, contacts, labels, and inbox details. Use this to browse…
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List Custom Attributes
List all custom attributes defined for contacts in your Superchat account. Custom attributes are user-defined fields that extend contact data beyond standard fields like name and email. Use this action to discover…
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List Inboxes
Tool to list all inboxes. Use when you need to retrieve inbox IDs and metadata before sending or organizing messages.
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List Labels
List all labels in the Superchat workspace. Labels are used to categorize and organize conversations. Use this tool to retrieve available labels and their IDs, which can then be used to assign labels to conversations…
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List Templates
Tool to list all message templates. Use when you need to fetch available message templates.
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List Users
Retrieve all users in the workspace. Returns user profiles including names, emails, roles, and contact info. Supports pagination for large workspaces. Use cases: - Get a directory of all workspace members - Find user…
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List Webhooks
Tool to list all webhooks configured in the workspace. Use this tool to: - Retrieve all active and paused webhooks - Get webhook IDs for use with update or delete operations - Check webhook status and event…
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Update Contact
Update information for a specific contact in Superchat. Use this tool to modify a contact's name, gender, handles (phone/email), or custom attributes. Requires the contact_id (prefixed with 'ct_') which can be obtained…
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Update Webhook
Update an existing webhook's target URL and/or event subscriptions. Use this tool to: - Change the webhook delivery URL - Add or remove event subscriptions - Update event types the webhook listens to Note: Webhook…
Setup
Connect Superchat in Hookshot™
Pick a scope, then confirm what can start a Protege and what it can do.
Trigger Access
What can start a Protege from this app.
Tool Access
What a Protege can do after it starts.
Connection scope
Prefer team for production.
Personal
Tied to one user—only when the workflow needs their account.
Chat
Team-scoped for supported chat surfaces.
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