Connect Zoho Desk with Hookshot™ and your stack

Zoho Desk is a context-aware helpdesk platform enabling support teams to track tickets, automate workflows, and gain insights on customer interactions

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Tools and triggers

What Agents can do in Zoho Desk

Available tools and events after Zoho Desk is connected.

  • Create Contact

    Tool to create a new contact in Zoho Desk with name, email, and other details. Use this action when you need to add a new contact to the system, such as when onboarding a new customer or registering a support…

  • Create Ticket

    Tool to create a new Zoho Desk ticket with subject, description, department, and requester details. Use when you need to create a support ticket in Zoho Desk. Returns the created ticket with id and webUrl for…

  • Download Ticket Attachment

    Download a file attachment from a Zoho Desk ticket by attachment ID. Use this action when you need to retrieve a specific file that was previously attached to a ticket. Requires both the ticket ID and the attachment ID…

  • Get Agent

    Tool to fetch details of a Zoho Desk agent. Use when you have an agent ID and need its full data, optionally including related resources.

  • Get Agents Count

    Tool to get the total count of agents in Zoho Desk. Use when you need the number of agents optionally filtered by status, confirmation, or light agents.

  • Get Contact

    Tool to fetch details of a Zoho Desk contact. Use when you have a contact ID and need its full data, optionally including accounts or owner details.

  • Get Contacts by IDs

    Tool to fetch multiple contacts by their IDs using Zoho Desk's contactsByIds endpoint.

  • Get Department

    Tool to fetch details of a Zoho Desk department by ID.

  • Get Department Logo

    Tool to get/download a department's logo from Zoho Desk.

  • Get Departments Count

    Tool to get the total count of departments in Zoho Desk. Use when you need the number of departments, optionally filtered by enabled status.

  • Get Ticket

    Get Ticket

  • Get Ticket Latest Thread

    Tool to fetch the most recent thread of a ticket. Use when you need the latest conversation on a ticket.

  • Get Ticket Resolution

    Get Ticket Resolution

  • Get Ticket Thread

    Tool to fetch a specific thread within a Zoho Desk ticket. Use when you need detailed thread information by ticket and thread IDs.

  • List Agents

    Tool to list all agents in the Zoho Desk organization with optional filtering and pagination. Use when you need to retrieve multiple agents, optionally filtered by status or confirmation state.

  • List Contact Accounts

    Tool to list accounts associated with a Zoho Desk contact. Use when you need to retrieve the accounts linked to a specific contact.

  • List Contacts

    Tool to list contacts with filters and pagination. Use when you need to fetch contacts from Zoho Desk with optional filtering, sorting, or field selection.

  • List Departments

    Tool to list all departments in the current Zoho Desk organization.

  • List Organizations

    Tool to list all organizations the current user belongs to. Use when you need to retrieve organization metadata like portal URLs, names, and editions.

  • List Roles

    List Roles

  • List Roles by IDs

    List Roles By IDs

  • List Teams in Department

    Tool to list teams in the specified Zoho Desk department.

  • List Ticket Conversations

    List Ticket Conversations

  • List Tickets

    List Tickets

Setup

Connect Zoho Desk in Hookshot™

Pick a scope, then confirm what can start a Protege and what it can do.

Trigger Access

What can start a Protege from this app.

Tool Access

What a Protege can do after it starts.

Connection scope

Prefer team for production.

Team

Shared credential for production and unattended runs.

Personal

Tied to one user—only when the workflow needs their account.

Chat

Team-scoped for supported chat surfaces.

Full setup guide

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Hookshot™ setup screen — AI agent workflow configuration with model selection, trigger status, and governance controls.