Step 01
Ask
Ask about tables, APIs, scripting, or the change you want — in plain language.
Ask anything about ServiceNow & ship the change in the same chat.
Stop juggling Studio, Update Sets, instance tabs, and generic AI. Hookshot™ IDE is the ServiceNow AI IDE where one conversation scaffolds scoped apps, diffs environments, and deploys or promotes.
How it works
Ask, build, and ship in one thread.
Step 02
Build
Scaffold a scoped app in the same workspace — tables, ACLs, and scripts show up as you go.
Step 03
Compare environments
See what changed between Dev, Test, and Prod side by side, without leaving the chat.
Step 04
Deploy and promote
Deploy your changes to Dev, then promote to Test and Prod. All from the same window.
Step 01
Ask
Ask about tables, APIs, scripting, or the change you want — in plain language.
Step 02
Build
Scaffold a scoped app in the same workspace — tables, ACLs, and scripts show up as you go.
Step 03
Compare environments
See what changed between Dev, Test, and Prod side by side, without leaving the chat.
Step 04
Deploy and promote
Deploy your changes to Dev, then promote to Test and Prod. All from the same window.
Wiki
Introducing Hookshot™ Wiki
Every connected instance gets a living wiki, mapped end to end — so anyone on the team can see how it's built without opening Studio.
- Keep your entire instance documented
Hookshot™ Wiki covers global setup, ITSM, FSM, and each scoped app, down to the data model, business logic, and security.
- Cited back to source
Every page links to the update sets, tables, and scripts it was built from.
- Reindexed on every deploy
Every page shows when it was last indexed, so you're reading what's on the instance now.
Dependency tracing
What touches this field?
ServiceNow gives you no easy way to see what depends on a field before you change it. Hookshot™ IDE shows every script, business rule, and ACL that references it.
- Trace every reference
See everything that depends on a field or variable.
- Catch silent breakage
Find why it works in Dev but breaks in Test, without diffing by hand.
- No extensions, no separate debugger
Built into the workspace, next to ask, build, diff, and deploy.
Roadmap
What ships when.
Hookshot™ IDE is developed openly. Here's what's available in preview and what's further out.
Available in preview
Available in preview- Ask in one chat
Questions and prompts in a single thread that drives the workspace.
- Build scoped apps
Tables, ACLs, and scripts from a prompt — Explorer and Metadata update with the work.
- Environment diffs
See what’s different between Dev, Test, and Prod without hopping instances.
- Deploy and promote
Changeset deploy, then promote across environments.
- Hookshot Wiki
Auto-generated instance docs (global setup, ITSM, FSM, scoped apps) with cited sources.
- Impact and dependency tracing
See scripts, rules, and ACLs a change touches, with risk before you ship.
- Docs-accurate answers
Q&A sourced from 190K+ official docs, with citations you can verify.
- Team workspaces and model picker
Shared workspaces; choose the model for the task.
On the roadmap
On the roadmap- Deeper instance sync
Tighter live-environment binding as connectors mature.
- Upgrade triage
AI-ranked skipped records with recommended actions and an audit log.
- Code health score
Continuous quality signal for how well-reviewed the codebase is.
- Template library
Reusable, tested config templates (e.g. routing, SLAs, HRSD scaffolds).
Use cases
Built for everyone who moves ServiceNow work forward.
Whether you own the process, the platform, or the delivery — the work stays in one workspace.
Set up a new workflow without waiting for help from IT
Describe the process in chat — scaffold the change, see what’s different across environments, and hand it over.
Administer changes and upgrades in a fraction of the time
Get verified answers, compare environments, and deploy or promote from one workspace.
Own the delivery with AI
Keep discovery, scoped changes, and environment promote in one chat workspace.
Pricing
One plan while we ship.
Flat monthly pricing during early access — no additional subscriptions required.
Join early access
Share your work email. We’ll follow up with access details and product updates as we ship.
Individual
Early access
$20/mo
Full access to what’s available today. New capabilities ship as they’re ready. Pricing may change at general availability.
- ServiceNow change work in one AI chat
- Environment diffs across your instances
- Answers based on official ServiceNow docs
- Team workspaces and model picker
- Works without a Now Assist subscription
Security
Connect your ServiceNow Instance to the IDE — safely.
Hookshot™ IDE is designed so your PDI links to the workspace over a controlled connection.
Safe PDI connection
Link your ServiceNow PDI to Hookshot™ IDE to build and evaluate in a sandbox you control.
Encrypted and scoped
Connection traffic is encrypted in transit. Access stays scoped to what you authorize for the workspace.
Your credentials, your control
You connect and disconnect the instance. Workspace auth uses your Hookshot account (Auth0).
FAQ
Common questions.
Early access includes chat Q&A, scoped app scaffolding, Environment diffs, deploy and promote, an auto-generated instance wiki, impact and dependency tracing, answers with citations, team workspaces, and a model picker.
Hookshot™ Wiki is auto-generated documentation of your connected ServiceNow instance — global setup, ITSM, FSM, and each scoped app, covering the data model, business logic, and security. Every page cites the update sets and artifacts it was built from, and shows when it was last indexed so it stays current with your instance.
Pick any field or variable and Hookshot™ IDE maps every script, business rule, and ACL that references it. You can check what a change affects before you deploy, with no separate debugger or browser extension.
Yes, answers are sourced from 190K+ official ServiceNow documents, updated with each release, with citations you can open and verify.
Flat monthly pricing for individuals and teams, independent of the client’s ServiceNow subscription or Now Assist entitlement — and the change loop lives in one chat.
MCPs are chat bridges. Hookshot™ IDE is a ServiceNow AI IDE with a full change workspace — you don't need a separate AI chat subscription.
Early access is built for PDI-first use. You authorize the connection to the IDE, traffic is encrypted in transit.
No separate Hookshot plugin. Early access focuses on the IDE workspace and answers from official docs; connect your delivery workflow as you evaluate.
Individual plan is $20/mo during early access. Pricing may change at general availability.
Deeper instance sync next; upgrade triage, code health, and templates on the roadmap.