Problem

Unblocking ServiceNow work

Generic AI tools can invent tables and APIs, causing teams to waste hours looking for references that aren't real.

Get started

Where work gets stuck

How Hookshot^™ IDE unblocks it

Hallucinated tables and APIs

General-purpose AI assistants sometimes confidently create table names and API signatures that do not exist.

Grounded, cited answers Available now

Get release-accurate ServiceNow answers sourced from 190K+ official docs, with citations you can verify.

No downstream visibility

You can't see what a field change will break until it breaks in production.

Impact & dependency tracer On the roadmap

See every script, rule, and ACL that a field change touches, with a risk level, before you ship.

Environments drift

Finding divergence between Dev, Test, and Prod means clicking through 40-second page loads.

Cross-environment diff Coming next

Compare any record across Dev, Test, and Prod in seconds without slow page loads.

Upgrade overload

Every upgrade buries you in skipped records with no obvious way ahead.

Upgrade triage On the roadmap

AI-ranked skipped records with recommended actions and an audit log.

How it works

Answers grounded in the real docs.

New Chat

How can I help you?

How do I check if a user has a specific role inside a Script Include?

kimi-k2.6

How do I check if a user has a specific role inside a Script Include?

Call gs.hasRole() directly inside your Script Include method [1]:

var RoleUtil = Class.create();
RoleUtil.prototype = {
  canApprove: function() {
    return gs.hasRole('approver_user');
  },
  type: 'RoleUtil'
};

Pass the role's name field (e.g. 'itil'), not its sys_id [2].

To check a different user's roles, use GlideUser on that user record instead of gs [3].

Sources

[1] Script Include — server-side reuse servicenow.com/docs · Australia release
[2] GlideSystem.hasRole() — API reference servicenow.com/docs · Server API
[3] sys_user_role table — field reference servicenow.com/docs · Table API

Describe the task…

kimi-k2.6

New Chat

How can I help you?

How do I check if a user has a specific role inside a Script Include?

kimi-k2.6

How do I check if a user has a specific role inside a Script Include?

Call gs.hasRole() directly inside your Script Include method [1]:

var RoleUtil = Class.create();
RoleUtil.prototype = {
  canApprove: function() {
    return gs.hasRole('approver_user');
  },
  type: 'RoleUtil'
};

Pass the role's name field (e.g. 'itil'), not its sys_id [2].

To check a different user's roles, use GlideUser on that user record instead of gs [3].

Sources

[1] Script Include — server-side reuse servicenow.com/docs · Australia release
[2] GlideSystem.hasRole() — API reference servicenow.com/docs · Server API
[3] sys_user_role table — field reference servicenow.com/docs · Table API

Describe the task…

kimi-k2.6

Step 01

Ask

Ask anything about tables, APIs, scripting, or configuration in plain language.

Script Include role check

How do I check if a user has a specific role inside a Script Include?

Thinking

3 tool calls

70K+ official ServiceNow docs · Australia release

0.97 Script Include — server-side reuse
0.92 GlideSystem.hasRole() — API reference
0.85 sys_user_role table — field reference

Describe the task…

kimi-k2.6

How do I check if a user has a specific role inside a Script Include?

Call gs.hasRole() directly inside your Script Include method [1]:

var RoleUtil = Class.create();
RoleUtil.prototype = {
  canApprove: function() {
    return gs.hasRole('approver_user');
  },
  type: 'RoleUtil'
};

Pass the role's name field (e.g. 'itil'), not its sys_id [2].

To check a different user's roles, use GlideUser on that user record instead of gs [3].

Sources

[1] Script Include — server-side reuse servicenow.com/docs · Australia release
[2] GlideSystem.hasRole() — API reference servicenow.com/docs · Server API
[3] sys_user_role table — field reference servicenow.com/docs · Table API

Describe the task…

kimi-k2.6

Step 02

Grounded retrieval

Hookshot™ IDE searches ServiceNow's official documentation corpus of 190K+ files, which is updated with every release.

gs.hasRole() usage

How do I check if a user has a specific role inside a Script Include?

Call gs.hasRole() directly inside your Script Include method [1]:

var RoleUtil = Class.create();
RoleUtil.prototype = {
  canApprove: function() {
    return gs.hasRole('approver_user');
  },
  type: 'RoleUtil'
};

Pass the role's name field (e.g. 'itil'), not its sys_id [2].

To check a different user's roles, use GlideUser on that user record instead of gs [3].

Sources

[1] Script Include — server-side reuse servicenow.com/docs · Australia release
[2] GlideSystem.hasRole() — API reference servicenow.com/docs · Server API
[3] sys_user_role table — field reference servicenow.com/docs · Table API

Describe the task…

kimi-k2.6

Step 03

Cited answer

Get a release-accurate answer with exact table and field names, the navigation path, a working code example, and citations you can verify. If something doesn't exist, it says so.

Step 01

Ask

Ask anything about tables, APIs, scripting, or configuration in plain language.

Step 02

Grounded retrieval

Hookshot™ IDE searches ServiceNow's official documentation corpus of 190K+ files, which is updated with every release.

Step 03

Cited answer

Get a release-accurate answer with exact table and field names, the navigation path, a working code example, and citations you can verify. If something doesn't exist, it says so.

Roadmap

What ships when.

Hookshot™ IDE is developed openly. Here's what's available now, what's coming soon, and our future plans.

Available now (early access)

Available now

Grounded, cited answers
Release-accurate ServiceNow answers with citations you can verify.
Team workspaces
Shared workspaces and team management.
Model picker
Choose the model that fits the task.

Coming next

Coming

AI script generator
Business rules and client scripts are grounded in the docs corpus, with a confidence indicator on every line that references an SN API.
Cross-environment diff
Compare any record across Dev, Test, and Prod in seconds without 40-second page loads.

On the roadmap

Impact & dependency tracer
See every script, rule, and ACL that a field change touches, with a risk level, before you ship.
Upgrade triage
AI-ranked skipped records with recommended actions and an audit log.
Code health score
A continuous quality report that answers the CISO's "how well-reviewed is our code?"
Template library
Reusable, tested config templates, incident routing, SLAs, Workday HRSD scaffold.

Compare

Why choose Hookshot™ IDE over other options?

Get started

Dimension	The alternative
Grounding	Generic LLMs guess and hallucinate	Official ServiceNow docs, cited
Availability	Now Assist depends on your client's ServiceNow licensing	Works without a Now Assist subscription
Access	Enterprise platform tooling often requires six-figure annual contracts	Built for the individual developer

Use cases

Built for the people who live in ServiceNow.

Whether you write scripts daily or run the platform, Hookshot™ IDE meets you in the instance.

Developers & contractors

Get answers sourced from 190K+ official docs — exact table names, field references, and working code examples for your release.

SI platform engineers

Give every consultant cited, release-accurate answers — shared workspaces and a model picker, no Now Assist subscription required.

Pricing

Early access pricing.

One plan while we ship. $20/mo during early access. Flat monthly pricing, no Now Assist subscription required.

Individual

Early access

$20/mo

$20/mo during early access, with full access to what's available today. New capabilities ship as they're ready. Pricing may change at general availability.

Get started

Grounded, cited answers from 70K+ official ServiceNow docs
Team workspaces and model picker
Works without a Now Assist subscription

FAQ

Common questions.

Contact our team

ServiceNow's official documentation corpus of 190K+ files updated each release (currently Australia).

Hookshot™ IDE works for individual developers at flat monthly pricing, regardless of your client's ServiceNow subscription or Now Assist entitlement.

MCPs are chat bridges. Hookshot™ IDE is a ServiceNow IDE — grounded answers today. Environment diff, impact analysis, upgrade triage, and code quality on the roadmap.

No. It uses the Table REST API with your existing authenticated session.

The individual plan is $20/mo during early access. This is early-access pricing and may change at general availability. New capabilities ship as they're ready.

Today: grounded, cited answers, team workspaces, and a model picker. Coming next: an AI script generator and cross-environment diff. On the roadmap: impact analysis, upgrade triage, and a code-health score.

Get ServiceNow answers directly from the official documentation.

Where work gets stuck

How Hookshot™ IDE unblocks it

How can I help you?

How can I help you?

Ask

How can I help you?

Grounded retrieval

How can I help you?

Cited answer

Ask

Grounded retrieval

Cited answer

Available now (early access)

Coming next

On the roadmap

Developers & contractors

SI platform engineers

Early access

What's it grounded in?

How is this different from Now Assist?

How is this different from a ServiceNow MCP?

Does it need a ServiceNow license or plugin?

How much does it cost?

What's available today vs coming?

How Hookshot^™ IDE unblocks it